Managed IT services that just work, rooted in the Pacific Northwest.
We've kept businesses running in Beaverton and across the greater Portland metro, Salem and Bend areas for nearly three decades. Your systems are watched and secured around the clock, and when you call, you reach someone who lives and works here.
We don't just serve the Northwest.
We're from here.
Resource One started in a Hillsboro garage in 1997 and never left the Northwest. When you call, you reach a technician in Oregon, not an overseas queue. We know the businesses, the weather that knocks out power, and the neighbors we share a region with. That closeness means faster on-site response, accountability, and a partner with a stake in your success.
Beyond the Northwest: our roots are in Oregon, but many of the businesses we look after run offices well past the region. We support teams across the Pacific Northwest and beyond.
Faster response
Local techs mean on-site help in hours, not days, and a person on the first ring.
Real relationships
Some clients have been with us since day one. We invest in long partnerships, not tickets.
Community rooted
From volunteer flights to local hires, our team gives back to the region we call home.
Skin in the game
We have a vested interest in your success. When your business grows, so does ours.
All of your office IT, proactively monitored, secured & managed, at one predictable rate.
Hiring a full in-house IT team is costly and rarely matches how your needs ebb and flow. Outsourcing to Resource One gives you a dedicated team of experts on call: systems monitoring, security, backup, and support bundled together for a flat, budgetable fee. The invoices stop surprising you, and the technology stops interrupting you.
Remote Management & Monitoring
Around-the-clock monitoring, hardware and software auditing, and automated maintenance, plus proactive alerts that catch problems before they reach you. Unlimited remote support is included from the Professional plan up.
Patch Management
Ongoing security patching for Microsoft products keeps your environment current, stable, and protected against known vulnerabilities.
Endpoint Protection & MDR
Virus, malware, and ransomware defense on every device, backed by included Managed Detection & Response (MDR), with security experts watching, hunting, and responding to threats around the clock.
How we secure ourselves →Advanced Antispam
Email remains one of the easiest ways into a business. We filter phishing attempts, harmful attachments, and deceptive links before they reach your team.
Cloud Backup
Whether on a server or in the cloud, your critical data is backed up and recoverable, protected from deletion, loss, and malicious activity.
Phishing Awareness Training
Simulated phishing campaigns and ongoing training keep your staff sharp and your inbox protected.
The goal isn't to buy more technology. It's to make technology less noticeable.
Three ways to partner, all built on the same foundation.
Every ResourceIT™ plan is a predictable flat monthly fee, with proactive management and Managed Detection & Response included. Step up as your need for hands-on support and strategy grows.
No annual or multi-year contracts: every agreement is month-to-month, and you’re free to leave with 30 days’ notice. We’d rather earn your business every month, because we believe our service speaks for itself.
- 24/7 monitoring, patching & maintenance
- Hardware & software auditing
- Monthly executive reports & documentation
- Managed Detection & Response included
- Named primary & secondary support representatives
- Unlimited remote support (business hours)
- Managed security suite & advanced antispam
- Firewall management & reporting
- Network & Wi-Fi management
- Flat-fee project scoping
- Microsoft 365 administration
- Virtual CIO (planning & budgeting)
- Quarterly backup integrity testing
- Device replacement labor credit (remote install)
- Unlimited onsite + remote support
- Live chat support
- After-hours coverage for critical systems
- Monthly backup integrity testing
- Device replacement labor credit (onsite + remote)
- Priority response
Pricing is scoped to your environment.
| What's included | Standard | Professional | Premium |
|---|---|---|---|
| Help desk access | |||
| Proactive monitoring & patching | |||
| Managed Detection & Response (MDR) | |||
| Managed security suite & antispam | – | ||
| Microsoft 365 administration | – | ||
| Firewall management & reporting | – | ||
| Network & Wi-Fi management | – | ||
| Flat-fee project scoping | – | ||
| Named primary & secondary support reps | – | ||
| Virtual CIO (planning & budgeting) | – | ||
| Backup integrity testing | – | Quarterly | Monthly |
| Device replacement credit | – | Remote install | Onsite + remote |
| Unlimited remote support | – | ||
| Unlimited onsite support | – | – | |
| Live chat support | – | – |
Technology should support your business quietly in the background.
One partner for everything your technology touches.
Managed services are the core, but as your needs grow, the same local team can take on the cloud, your security posture, disaster recovery, and strategic planning.
Cloud Services
Cloud services should make work easier, not create another system to manage. We help your team collaborate securely from the office, at home, or on the road.
Managed Services
Most outages begin as something small that nobody noticed. Around-the-clock monitoring helps us find those issues before they interrupt your business.
IT Support & Consulting
We recommend technology based on how your business actually works, not on which product a vendor is trying to sell this quarter.
Data Security
Layered protection helps reduce the chance that one mistake, one compromised account, or one missed update becomes a business-wide incident.
Backup & Disaster Recovery
A recovery plan matters most when the day is already going badly. We prepare and test the path back so an outage does not become a prolonged shutdown.
vCIO Services
Good technology decisions are made before they become urgent. Our vCIO guidance helps you plan replacements, security investments, and budgets on your timeline.
“Our experience is our strength. You can trust us to get it right, and to be there when it counts.”
Delivering professional IT services across the Pacific Northwest since 1997.
Resource One has proven to be a reliable, cost-conscious partner in helping us maximize our investment in technology. I'd highly recommend them for any organization looking to outsource some or all of their IT.
“Resource One has been our ‘in-house’ IT manager for over five years, and a key player in the growth of Pastini.”
“When there’s a problem, fixing it is nearly a hands-off process for the chamber thanks to Resource One, and the customer service has been excellent.”
“Whenever we have a problem, we know we can call or email and someone will be right on it. The ease of doing business with them is the best part.”
Built on trust, earned one relationship at a time.
Teamwork
Working together across our team, vendors, and clients to deliver the best outcome.
Respect
We treat clients, vendors, and employees as individuals, with the dignity they deserve.
Understanding
Compassion, empathy, and genuine understanding in every interaction we have.
Solutions
We seek the best possible solutions for our clients, and within our own workplace.
Talent
Our hiring standard is simple: conscientious people who fit our values and raise the bar on service.
Straight answers to the usual questions.
A few of the things businesses ask us most when they’re considering a local managed IT partner.
What's included in a managed IT plan?
Do you lock us into a long-term contract?
When something breaks, who actually answers the phone?
What does switching to Resource One look like?
What areas and industries do you serve?
Do you support remote, hybrid, and multi-location teams?
How do you keep our systems and data secure?
Can you work alongside our internal IT team?
Switching IT partners sounds painful. We make it the easy part.
A lot of businesses stay with the wrong provider because changing feels risky. It isn't with us: every agreement is month-to-month, onboarding happens in the background, and someone you can name guides you the whole way.
Free IT review
We learn your setup, surface the risks and quick wins, and show you exactly where we'd help, free and with no obligation.
A clear plan
You get a flat monthly price and a scope built around your team and sites. No surprises, and no long-term lock-in.
Calm onboarding
We deploy in the background, document your environment, and stabilize known issues while your team keeps working.
We take it from here
The day-to-day worry comes off your plate, backed by a named support team that picks up when you call.
Ready to stop worrying about IT?
Start with a free, no-pressure IT review. We'll look at where you are, where the risks are, and how a local managed-services partner can make technology one less thing on your mind.